Frequent Ask Questions

Klick SINI untuk Bahasa Malaysia.

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1. What services does Myposman provide?

   • Courier service arrangement from China to Malaysia, Singapore via air and sea shipment in small or big quantities.

   • As an agent to help customers to purchase from Taobao, 1688 or any other shopping platforms from China.

2. What is the differences between Agent, VIP and normal membership?

   • Agent : Ideal for those who wish to start their own delivery business and already have some existing customers on hand.

   • VIP : Ideal for businesses which ship in big quantities.

   • Normal Member : Ideal for small bussinesses or personal use in small quantities.

3. What is Referral Bonus?

   • Every month Myposman rewards referral bonus to our customers who recommend their friends to use our services.*

4. Does different membership entitle different percentage of referral bonus?

   • Agent : No referral bonus.

   • VIP : Entitle 1% for tier 1 and 1% for tier 2 on total amount spend from their downline.

   • Normal Member : Entitle 1% for tier 1 on total amount spend from their downline.

5. Any membership fees/charges for joining Myposman?

   • Agent : Yes, kindly contact Myposman for further information (016-418 5240 / 011-1098 3800)

   • VIP : No.

   • Normal Member : No.

6. What are the requirements to join VIP member?

   • To become VIP member, customers need to top up minimum RMB 500 for every top up transaction.

7. Does normal member has minimum top up amount?

   • Normal member doesn't have minimum top up amount.

8. What is the advantages and benefits of joining Myposman?

   • Myposman provides comprehensif website where members can arrange and track their items easily.

   • Enjoy Referral Bonus every month.

   • Enjoy discount vouchers and rebates from Taobao shopping via Myposman Wechat Taobao Rebates & Voucher.

9. What is Myposman Wechat Taobao Rebates & Voucher?

   • It is a channel for Myposman members to check and get rebates & vouchers on items that they wanted to buy from Taobao through Myposman Wechat system.

   • Please watch the video on how to check and get rebates & vouchers at HERE

10. What is the advantages of installing Myposman Google Chrome Extension?

    • Simplify the process of adding items information from Taobao to Myposman at one click. Very useful and convenient especially for those who don’t know chinese language.

    • Kindly view the video on how to download at HERE

11. What is the compensation amount if my Parcel is lost during shipment?

    • The maximum compensation from Cargo Company are USD 100 or 5x of order's shipment fees, whichever lower.

    • The amount will be base on the value of your items and need to be prove, eg Tao bao transaction of the item.

12. What is the risk of unpack item lead to?

    • Under any circumstances, if item/ order package is unpack due to customer request or Custom check, any lost of item is not responsible by MYPOSMAN and any additional handling charges will be charge to the direct owner / customer. Eg. Penalties fees from the Custom.

13. what is the risk if I deliver sensitive items but declare items as a normal item?

    • If customer declare item as normal while item is sensitive, high chance that Custom will confiscate the item or return the item to MYPOSMAN China warehouse. The ship fees will be burn and not return. Further more, any charges or fine from the Custom will be charge to customer. Upon request from Custom, MYPOSMAN will co-operate with Custom and provide neccessary customer information to the Custom.